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matthewmalto2
Participant
August 9, 2020
Answered

We already pay but my dad pressed free trial ... whoops, please help

  • August 9, 2020
  • 2 replies
  • 267 views

Hi so my dad went on the computer and click free trial. We actually already pay for it. But even if we login as my student account it always tries to sell premiere to my dad. How can we fix this?

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Correct answer Test Screen Name

Your dad and you can't both use the same subscription. It is for one person only, not to be shared with friends or family. You must not share your Adobe password, or leave it logged in for someone else. 

2 replies

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Test Screen NameCorrect answer
Legend
August 9, 2020

Your dad and you can't both use the same subscription. It is for one person only, not to be shared with friends or family. You must not share your Adobe password, or leave it logged in for someone else. 

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 9, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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