Skip to main content
Known Participant
July 22, 2022
Question

We Can't Verify Your Subscription Status - whilst in remote offline location

  • July 22, 2022
  • 1 reply
  • 554 views

I was recently on a ten day shoot for a household name tv company.

It was a remote location with no wifi / internet / phone signal. Sat phone only.

 

On the first day, I set some files processing overnight. Unfortunately, the generator stopped during the night and my laptop battery ran down to zero. Upon restarting my machine the system date had gone back to 1970. I reset the clock and loaded after effects. I was then met with the menu:

 

'We Can't Verify You're Subscription Status'

 

Unable to validate online the only way to use the software was to click 'try again' every 5 seconds. 

 

Why is there no key, no serial, no activation code to overcome this issue?

 

I was left looking incompetent in the end having to use the producer's laptop to get basic work completed.

 

{Mod Note: Moving from the Creative Cloud Services board to Accounts}

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
July 22, 2022

these are user-to-user forums.  you can make a suggestion to adobe here, https://www.adobe.com/products/wishform.html

Boris2016Author
Known Participant
July 22, 2022

Thanks but in my experience Adobe staff often look at the forum. I wish the same could be said for the 'make a suggestion' page....

kglad
Community Expert
Community Expert
July 22, 2022

you're welcome, but i think you should also post to that wishform:  there really should be a contingency for emergencies like you had.