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Participant
August 30, 2026
Question

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

  • August 30, 2026
  • 2 replies
  • 16 views

Hello, I've been trying to purchase the Adobe Premiere individual plan, but I keep getting the payment error "We couldn't process your payment."

I've tried using multiple cards, but I receive the same error each time. Could you please assist me in resolving this issue? Thank you.

2 replies

kglad
Community Expert
Community Expert
August 30, 2026

try using a mobile phone's updated non-opera browser with wifi disabled to make your purchase.

Community Expert
August 30, 2026

Connect with Adobe Support to get assistance on this https://helpx.adobe.com/contact.html?rghtup=autoOpen

-Manan