Participant

Answered

We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing.

Forum|Forum|2 months ago
May 18, 2026
32 replies
355 views

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

Correct answer ShivangiGupta

Thread Summary

The user tried to change their Adobe plan after their student discount ended and the subscription auto-renewed at full price. Each time they attempted to manage or change the plan, the account page displayed an error stating the request could not be processed and to try again later.

Troubleshooting steps mentioned by other participants

kglad (Community Expert) suggested using an updated, non-Opera mobile browser with Wi-Fi disabled when attempting to change the plan.
Palin_23 mentioned trying the process on different browsers, as well as on both Wi-Fi and mobile data connections.
Sid0000 mentioned trying multiple browsers, signing out and back in, and waiting several hours between attempts.
Meenakshi0101 (Community Manager) noted that Adobe was experiencing a temporary service outage affecting plan changes around that time, and later confirmed the outage had been resolved.

Suggested solutions by Adobe

Switch browsers or clear cache/cookies. Sign-in and account-management pages can sometimes conflict with certain browsers or saved site data. Try a different, updated browser (avoid Opera) or an incognito/private window.
Change your Adobe plan
Check for a payment or billing hold on your account. If there's a pending charge or unresolved payment issue, Adobe blocks plan changes until it's cleared. Review your payment method and retry the charge if needed.
Retry a failed or missed payment
Update or verify your payment method if you suspect an expired card, incorrect billing details, or an inactive card is blocking the change.
Can't update your payment method on Adobe account
Avoid making changes exactly on your renewal/billing date, since Adobe's system doesn't allow plan changes on that specific day. Try again a day before or after.
Change your Adobe plan

ShivangiGupta

Correct answer

Community Manager

Thread Summary

The user tried to change their Adobe plan after their student discount ended and the subscription auto-renewed at full price. Each time they attempted to manage or change the plan, the account page displayed an error stating the request could not be processed and to try again later.

Troubleshooting steps mentioned by other participants

kglad (Community Expert) suggested using an updated, non-Opera mobile browser with Wi-Fi disabled when attempting to change the plan.
Palin_23 mentioned trying the process on different browsers, as well as on both Wi-Fi and mobile data connections.
Sid0000 mentioned trying multiple browsers, signing out and back in, and waiting several hours between attempts.
Meenakshi0101 (Community Manager) noted that Adobe was experiencing a temporary service outage affecting plan changes around that time, and later confirmed the outage had been resolved.

Suggested solutions by Adobe

Switch browsers or clear cache/cookies. Sign-in and account-management pages can sometimes conflict with certain browsers or saved site data. Try a different, updated browser (avoid Opera) or an incognito/private window.
Change your Adobe plan
Check for a payment or billing hold on your account. If there's a pending charge or unresolved payment issue, Adobe blocks plan changes until it's cleared. Review your payment method and retry the charge if needed.
Retry a failed or missed payment
Update or verify your payment method if you suspect an expired card, incorrect billing details, or an inactive card is blocking the change.
Can't update your payment method on Adobe account
Avoid making changes exactly on your renewal/billing date, since Adobe's system doesn't allow plan changes on that specific day. Try again a day before or after.
Change your Adobe plan

^Shivangi

P

Palin_23

Participant

I am facing the same issue, my student discount one year got over, I wanted to renew it, but it’s showing “we couldn’t process your request, please try again later or ask for support” but the support doesn't work, and I have tried doing it on different browsers, on wifi and on mobile data. The plan is really pricey and I am still eligible for student discount till June 2027. please help!

V

vasundhara

Participating Frequently

i am facing the same issue
please help me
I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

kglad

Community Expert

@vasundhara

try using a mobile phone's updated non-opera browser with wifi disabled to make the change.

V

vasundhara

Participating Frequently

I tried, still can't do it

E

emilywylu

Participant

I am also experiencing the same issue. It says “We couldn't process your request. Please try again or contact support if the issue continues.” My chat box is also frozen and I can’t type anything into it.

kglad

Community Expert

@emilywylu

try using a mobile phone's updated non-opera browser with wifi disabled.

E

emilywylu

Participant

I managed to figure it out. Thanks anyway!

Nico713

Participant

I’m also unable to change my plan, have tried several times but every time it says ‘Couldn’t process request.’ Are there still issues with the site?

numb22

Participant

Same with me is there any way to solve this?

Meenakshi0101

Community Manager

Hi numb22,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. The account shows as cancelled.

Let us know if you are using a different account.

Thanks,

Meenakshi

U

Ujjwalbajaj

Participant

i am having the same issue, not able to cancle my plan

Sid0000

Participant

I've also been trying to change my Adobe plan since yesterday, but every time I attempt to do so, I get the following error: "We couldn't process your request. Please try again or contact support if the issue continues." I've tried multiple times, used different browsers, signed out and back in, and waited several hours, but the error persists. the chat support is not working . I can’t type anything in that , the ai chat support is just frozen. please help , i need to change my plan.

Meenakshi0101

Community Manager

Hi Sid0000,

Thank you for reaching out, and sorry for the delay in response.

Could you please let us know if you are still experiencing issues with the service? If so, it would be helpful if you could share the steps you have tried and the results.

Additionally, I'd like to confirm which plan you are currently using and what changes you are trying to make.

Please let us know if the issue has already been resolved.

Thanks,

Meenakshi

Sid0000

Participant

No issues, problem solved 😃

Meenakshi0101

Community Manager

Hi Katy38590008od67,

Thank you for reaching out, and sorry for the trouble caused.

We are currently experiencing an outage, and our team is actively working on a solution. We will update you as soon as the fix is available.

We appreciate your patience during this time.

Thanks,

Meenakshi

L

Lois.Hunt82

Participant

Hello, I’m having this same issue now. I can’t change my plan. Are they still working on a fix?

Meenakshi0101

Community Manager

Hi Lois.Hunt82,

Thank you for reaching out, and sorry for the trouble caused.

Currently, there are no outages, and the issue has been resolved. If you are still experiencing difficulties with the service, please share more details about the problem you are facing.

Let us know if you need any assistance.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.