We have been charged £5.24, and have absolutely no idea what it is

Forum|Forum|3 months ago
October 17, 2025
4 replies
418 views

I have looked into Adobe, and it says that we have 10/10 complimentary generations left. Neither myself nor my husband has no idea what this is. Any help would be greatly appreciated. Many thanks

Billing

Correct answer kglad

@Name_8223

if https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 shows no adobe charge, report fraudulent activity on your credit card.

N

Name_8223

Participant

I've also just had a charge for £5.24

Never had an adobe account.

Bank told me a susbscription had been set up with my details.

T

terence_4967Author

Participating Frequently

Exactly the same with me.. People in the Forum have been very supportive and there is a link they gave me to list the amount and the last four digits of my debit card and expiry date. Thing is it's an old debit card which they took the money from so I can't input the expiry date as the debit card is not longer in use.

kglad

Community Expert

@terence_4967

if the debit card expired, report to your credit card company.

A

Admired_Twinkle3086

Participant

I've had this exact thing happen to me too on 15/10.
My account shows no payments (i didn't even know i had an account) i've had no emails regarding a payment, and the payment identifier link shared says there is no matching transaction, but the payment has left my account!