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J
jdbm photography
Participating Frequently
January 6, 2026
Question

Weird email from “message@adobe.com”

  • January 6, 2026
  • 2 replies
  • 286 views

I received an email stating that my subscription has been suspended. I've looked at my subscription and everything is fine from what I can tell. There hasn't been any billing issues, and there isn't any odd massages in my App Store subscriptions area. The email came from "message@adobe.com", can someone validate this in any way, and how I can contact someone to advise how to correct it if it is in fact valid. Can an Adobe Admin please set in to help me please.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    January 6, 2026

    Thank you for posting to this public discussion forum, jdbm Photography. I can confirm that we did send you the messages about account suspension due to a problem collecting your most recent payment. Please complete the steps listed in https://adobe.ly/4bk2Hrm to update your payment information and correct the account. Please use a different device to update your payment information, if you encounter any difficulties with the update process, jdbm photography.


    ^Shivangi

    J
    jdbm photographyAuthor
    Participating Frequently
    January 6, 2026

    Thank you for the responce. That being said, which plan is in question, as I have 4 plans listed and they are as follows:

     

    Please inform me of which one is in question.

     

    -Photoshop Mobile & Web plan

    -Lightroom Mobile

    -Creative Cloud Files Storage 1 TB

    -Creative Cloud Files Storage 20 GB

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 6, 2026

    use the account id that received the email.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 6, 2026

    sounds bogus, but adobe has been known to send bogus sounding emails.

     

    but if your account (https://account.adobe.com) looks ok and everything is working on your end, i'd ignore it.

     

    in addition, an adobe employee will probably check your account in the next 10 hours and post here.

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