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J
Jamie21891232u72l
Participant
November 23, 2021
Answered

What a rip off

  • November 23, 2021
  • 3 replies
  • 1127 views

I signed up for a free trial of the DC Pro. 
Free for 7 days then a fee.  
$14.95 a month later and after a few months of payment, zero value, I cancel and get charged a $29 early termination fee?!?!  Talk about total BS!!!! 
I'll be buying Adobe's competition from now on. 

    Correct answer AkanchhaS8194121

    Hi Jamie,

     

    As you have cancelled the subscription still got charged, you can request a refund. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

    For refund refer to: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

    To discuss this with our billing team, please get in touch over Chat/Phone support: https://helpx.adobe.com/support.html 

     

    Thanks,

    Akanchha

    3 replies

    M
    mano_8584
    Participant
    July 28, 2025

    Totally agree. Unable to cancel. Getting charged 14$+ every month. Automatically expires in October so have decided to wait it out. Will never recommend Adobe to anyone on earth. Its a rip off.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 28, 2025

    @mano_8584 

     

    adobe subscriptions do NOT automatically expire.  they must be cancelled otherwise they automatically renew.

     

    if you have a payment problem that must be fixed before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    J
    jacky_9498
    Participant
    January 18, 2025

    im in uk same has happened to me i was unable to cancel when clicking to cancel button it would not let me now i cannot get in contact with them at all 

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 24, 2021

    Hi Jamie,

     

    As you have cancelled the subscription still got charged, you can request a refund. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

    For refund refer to: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

    To discuss this with our billing team, please get in touch over Chat/Phone support: https://helpx.adobe.com/support.html 

     

    Thanks,

    Akanchha

    A
    AnotherBadIdea
    Participant
    January 27, 2024

    The early cancellation fee is not explained at all, its actaully quit hidden. Your fee went up to $109, I subscriped for a monthly plan, now my account says that my monthly plan is a yearly plan paid monthly.  Your forcing people to pay a cancellation fee for a monthly plan. I click on learn more about Adobe pro and nothing shows up. The files doesn't even open. I searched your web site and it doesn't even say what there would be a cancelation fee or that the amount would be $109, this  should be well explained and listed in your agreement up front. I can't find anything on it. Where is the detail? And if you pay the cancelation fee you only get access until the end of the month. What the does $109 pay for?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 27, 2024
    quote

    The early cancellation fee is not explained at all, its actaully quit hidden.


    By @AnotherBadIdea

    That's not true. It's part of the terms and conditions. This is the short of them:

    Hover the (i):

    quote

    I subscriped for a monthly plan, now my account says that my monthly plan is a yearly plan paid monthly.


    By @AnotherBadIdea

    You subscribed to an annual plan paid monthly. You can check the e-mail you got when taking the plan.

    quote

    I searched your web site and it doesn't even say what there would be a cancelation fee or that the amount would be $109, this  should be well explained and listed in your agreement up front. I can't find anything on it. Where is the detail? And if you pay the cancelation fee you only get access until the end of the month. What the does $109 pay for?


    By @AnotherBadIdea

    The early termination fee is half of the remaining due. It's explained in the terms and conditions that you agreed upon when taking the plan (without reading them). They were also sent to you by e-mail, after taking the plan.

     

    When you cancel, you can use the plan up to the expiry of the current month because that is what you did pay for. The early termination fee is to indemnify Adobe for not respecting your annual contract. A company like Adobe buys cloud space, hires engineers and support people etc accordingly to the number of subscriptions they have. When you do not honour your commitment and when many people do not honour their commitment, Adobe cannot honour their commitment too.

     

    If you do not want an annual subscription, take a monthly subscription. That can be cancelled anytime, but is pricier.

     

    I understand that you are unhappy with the early termination fee, but it is what you agreed upon. And you had a chance to read the terms & conditions.

    ABAMBO | Hard- and Software Engineer | Photographer
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