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Participant
July 20, 2025
Question

What about phone changed and premium subscription gone

  • July 20, 2025
  • 1 reply
  • 101 views

I recently changed my phone. But logined woo same Apple ID and it's not  working with my premium features. I already purchased it for 1 year. And used only 6 months. What about remaining now. 

1 reply

Community Manager
July 20, 2025

Hello @archi_7194 

 

You may need to contact Adobe Support for help at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

 

There is no purchase history for the account you used to post for help.  All I can see is that you used Apple email relay, so this account is based on a new email relay ID and not your actual email address.  My recommendation is to try signing in again with your actual email address and not the Apple sign in method, since this is hiding your email ID based on your current iOS settings.  Signing in with your actual email address may require you to do a password reset.

 

If you can't figure it out on your own, do contact Adobe Support at the link above.