What am I being billed for?

Perhaps you have an Adobe mobile app from Google Play or Apple Store?

Or maybe you or a family member has a plan under another Adobe ID (email)?

If you do not have a subscription under any email address contact your credit card company's fraud office

Hi there,

We appreciate you writing in!

We have checked your account and we see that you have no active subscription under the email address associated with the community.

Kindly, check if you may have signed up with Adobe with an different email address that probably has an active subscription which you are billed for. 

Also, since this is a community forum, we would request you to contact our Customer Support team and discuss any billing or refund related issues and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

Please make sure that you are signed with the Adobe ID and the browser that you are using is updated and allow popups and cookies on your browser.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

you need the adobe id (=email address) used when signing up.

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>