I have recently fallen extremely ill and cannot afford to pay the term for the Adobe subscription anymore due to medical costs and general living costs, but Adobe refuses to let me out of the term agreement regardless. Do I somehow find a way to battle this in court + sue for damages or is there a peaceful way to help the company understand when you're completely out of financial/life control and release the term without trying to bleed me into debt?
Jordan, sorry you are encountering medical issues. Please follow the advice of John T Smith, Nancy OShea, and Kglad and contact our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to discuss the need to cancel your membership.
I don't see any records of any previous contact, Jordan, but bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to update your recent support cases. Your recently acquired membership is under the account you used to post to this public discussion forum, so there is no need to log in under a different account.
For future viewers of this discussion, you can use the process listed at https://helpx.adobe.com/manage-account/using/cancel-subscription.html to self-cancel most Adobe memberships and subscriptions. Fees may apply depending on the membership type and how far you are into the annual membership plan.
If you have any questions about any charges or fees or need help canceling, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our support team. Nancy's advice is especially relevant here; being kind will lead to a smoother interaction for you and the person helping you with the cancellation process.
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