What happened to my 2 free months

Forum|Forum|3 years ago
April 25, 2022
2 replies
483 views

I singed up for a yearly subscription with a student discount. There was a special offer of 2 free months + 65% discount for the rest of the year. After finalizing the purchase, I checked the scheduled date for my next payment and it's exactly a year from now. I'm wondering why I didn't get the 2 free months that were supposed to be included?

This topic has been closed for replies.

Correct answer Manan Joshi

Please contact support to get this sorted out, only they can act on such issues. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Abambo

Community Expert

Are you sure that, as you have paid for a full year, that the 2 months were not deducted from the total?

Abambo
via mobile phone.

ABAMBO | Hard- and Software Engineer | Photographer

C

Ciara24091591ixrdAuthor

Participant

Yes. The issue got resolved after contacting the Adobe support directly 🙂

M

Manan Joshi

Correct answer

Community Expert

Please contact support to get this sorted out, only they can act on such issues. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

C

Ciara24091591ixrdAuthor

Participant

Thank you! 😊

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