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V
Vongola
Participant
June 11, 2022
Question

What happens to my data when I stop using the premium plan

  • June 11, 2022
  • 2 replies
  • 412 views

Currently, I'm on the premium plan, so I have a few questions to ask:

- First: How does cloud backup work?

- Second: Will the data that I back up including my photos and presets be left or lost when I don't use the premium plan anymore?

- Third: How do I keep my presets when I log out or when I switch devices?

Thank you for reading

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 12, 2022

What Premium Plan?

Creative Cloud, Acrobat, Adobe Express??  Please be more specific.  If you're not sure, log-in to your online account.

https://account.adobe.com/plans

 

Creative Cloud backups are optional.  What you save to the Creative Cloud files folder on your hard drive is synced to your cloud storage which you can access from any device by logging in with your browser.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html


Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

AdobeExpress (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

 

When you quit paying for services, your access to software & online services ends.

 

Nancy O'Shea— Product User & Community Expert
V
VongolaAuthor
Participant
June 13, 2022

Thanks for answering my problem, Nancy O'Shea !
Lightroom mobile's premium plan means that when I stop using the premium plan, I can't access the data I previously saved I mean it works like Google Photos, even without renewal I still have access to the stuff I've uploaded before, that's what I mean

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 13, 2022

Make sure you have the original files backed up on other devices and/or dedicated cloud servers that you control.  When you stop paying, eventually Adobe will cut off your access to Adobe's servers.

 

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 11, 2022

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

V
VongolaAuthor
Participant
June 12, 2022

adobe doesn't give me the items as you say

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