What happens to the credits on Firefly already paid when you cancel the monthly plan?

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Hello,
I cancelled my monthly plan on Firefly but I still have many credits left to use. When the subscription expires, do these credits stay on the account or are they lost? I can't find this information, and it would seem very unfair if so, because I paid those anyway.
Thanks in advance to anyone who would like to answer me.

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kgladCorrect answer

Community Expert

your firefly credits expire when your plan expires. ie, they are not refunded.

kglad

Correct answer

Community Expert

your firefly credits expire when your plan expires. ie, they are not refunded.

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Marco_LungoAuthor

Participant

Is it possible that Adobe is so unserious, indeed, incorrect? Could it be that they need money so badly that they attach themselves to things like this, to these real lousy actions?
Okay, thank you, I will faithfully report this where it belongs.
Unbelievable really, and to use, then, a product like Firefly that makes you waste so many credits before you get to a decent product, when elsewhere, totally free, I get much better images and within three-four generations at most and without errors like 6-fingered hands, if not really three arms...

Thanks a lot, Kglad!

Marco

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kglad

Community Expert

you're welcome.

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