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Evonneooi
Participant
November 27, 2024
Answered

WHAT IS "ADOBE AFTEREFFECTS DUBLIN IRL" ?

  • November 27, 2024
  • 4 replies
  • 2251 views

I noticed that someone used my credit card to purchase your product. Could someone assist me with this matter? And check who the user is? I need this information to submit a report to my bank.

 

Thanks!!

This topic has been closed for replies.
Correct answer Nancy OShea

If you suspect that you're the victim of credit card fraud, immediately contact your bank and alert local law enforcement of the transaction.  Adobe can't help you because they are victims of fraud, too.

 

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 5, 2024

If you suspect that you're the victim of credit card fraud, immediately contact your bank and alert local law enforcement of the transaction.  Adobe can't help you because they are victims of fraud, too.

 

Nancy O'Shea— Product User & Community Expert
A
adele_6681
Participant
December 5, 2024

I have the same problem. I had to cancel my card and I guess my money is gone.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
December 5, 2024

Hi adele_6681,

We're sorry for the experience. I don't see that you purchased anything from Adobe.

I'm glad you cancelled the card to avoid any other charges.

Thanks for letting us know. You ay want to check with the  bank for refunds.

 

Have a nice day!


^KS

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 27, 2024

@Evonneooi 

 

if you, and no one with your permission, started an adobe trial or subscription, contact your credit card issuer to report fraudulent usage of your card.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
November 27, 2024

Hi @Evonneooi,

We appreciate you flagging this but we do not see any active subscription listed under your email ID.

Let us know if you would like to help you with anything else.


^SG

E
EvonneooiAuthor
Participant
November 27, 2024

Thanks Shivangi, 

If I provide you with the credit card number, could you help me identify the user? 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
November 27, 2024

I understand you are frustrated. This is a public forum. We do not advice you to share anything private or confidential here. Also, as I mentioned there is no active subscription purchased from your email address. 
If there is any transaction made from your credit card, you need to report this to your bank because one credit card can be used for multiple transactions. 


^SG

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