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Participant
August 24, 2026
Answered

What is the contact number? I have a couple billing questions that would be best over the phone

  • August 24, 2026
  • 5 replies
  • 29 views

I cancelled my subscription but still getting charged. I have questions about getting a refund

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Joyful_Cadence1147.

     

    I apologize for any confusion you have encountered with managing your subscriptions.

     

    I reviewed the subscription associated with this account and found an active AI Assistant for Acrobat subscription that began on January 7, 2026.

     

    Please see the following for information about the self-cancel process:

    Cancel your Adobe plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Subscription terms and cancellation information: https://www.adobe.com/legal/subscription-terms.html

     

    Please update this discussion if you have any additional billing questions, or contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team, ​@Joyful_Cadence1147.

    5 replies

    Participant
    August 24, 2026

    Adobe 18009159428

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 24, 2026

    Thank you for posting, ​@Joyful_Cadence1147.

     

    I apologize for any confusion you have encountered with managing your subscriptions.

     

    I reviewed the subscription associated with this account and found an active AI Assistant for Acrobat subscription that began on January 7, 2026.

     

    Please see the following for information about the self-cancel process:

    Cancel your Adobe plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Subscription terms and cancellation information: https://www.adobe.com/legal/subscription-terms.html

     

    Please update this discussion if you have any additional billing questions, or contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team, ​@Joyful_Cadence1147.

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 24, 2026

    You have to use the online system. Try the chat and keep typing “agent” until the bot gives up and gets a human. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Participant
    August 24, 2026

    I found the 1800 # and called it. This was my ideal scenario to talk with someone online

    kglad
    Community Expert
    Community Expert
    August 25, 2026

    @Joyful_Cadence1147 

     

    you better check your account to confirm what you expect, https://account.adobe.com