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Participant
Aug 24, 2026 6:54 PM UTC
Answered

What is the contact number? I have a couple billing questions that would be best over the phone

I cancelled my subscription but still getting charged. I have questions about getting a refund

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Aug 24, 2026 7:06 PM UTC

    Thank you for posting, ​@Joyful_Cadence1147.

     

    I apologize for any confusion you have encountered with managing your subscriptions.

     

    I reviewed the subscription associated with this account and found an active AI Assistant for Acrobat subscription that began on January 7, 2026.

     

    Please see the following for information about the self-cancel process:

    Cancel your Adobe plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Subscription terms and cancellation information: https://www.adobe.com/legal/subscription-terms.html

     

    Please update this discussion if you have any additional billing questions, or contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team, ​@Joyful_Cadence1147.

    5 replies

    Participant
    Aug 24, 2026 8:04 PM UTC

    Adobe 18009159428

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Aug 24, 2026 7:06 PM UTC

    Thank you for posting, ​@Joyful_Cadence1147.

     

    I apologize for any confusion you have encountered with managing your subscriptions.

     

    I reviewed the subscription associated with this account and found an active AI Assistant for Acrobat subscription that began on January 7, 2026.

     

    Please see the following for information about the self-cancel process:

    Cancel your Adobe plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Subscription terms and cancellation information: https://www.adobe.com/legal/subscription-terms.html

     

    Please update this discussion if you have any additional billing questions, or contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team, ​@Joyful_Cadence1147.

    Translate
    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    Aug 24, 2026 6:56 PM UTC

    You have to use the online system. Try the chat and keep typing “agent” until the bot gives up and gets a human. 

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Participant
    Aug 24, 2026 7:07 PM UTC

    I found the 1800 # and called it. This was my ideal scenario to talk with someone online

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    kglad
    Community Expert
    Community Expert
    Aug 25, 2026 12:16 PM UTC

    ​@Joyful_Cadence1147 

     

    you better check your account to confirm what you expect, https://account.adobe.com 

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