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ldn160
Participant
May 15, 2026
Question

What is the email for adobe support? They charged me with a subscription im trying to make a refund and the AI chatbox is useless

  • May 15, 2026
  • 1 reply
  • 22 views

I want to request for a refund. They charged me in my old credit card

    1 reply

    Jeff_A_Wright
    Community Manager
    Community Manager
    May 15, 2026

    Thank you for posting to this public discussion forum, ldn160.


    I am sorry you have been unable to reach us. I reviewed your account, and there are no records of any attempts to reach us to request your subscription cancellation and refund. Please use a different device so you can proceed beyond the chatbot and establish a secure connection with a member of our team.


    To contact us directly, please click on https://adobe.ly/4nvQK69. The experience works on smartphones and tablets. @dn160 If you continue to find yourself locked into discussions with the chatbot. If an organization manages the devices or network you are using, you may need their help to reach us.


    For more information on the cancellation and refund process, see https://adobe.ly/49OaXyg.


    Please update this public discussion thread if you have any additional questions. ^JW