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What steps can I take to cancel my subscription?

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I want to cancel my subscription to adobe how i can do it

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

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D

defaulth2v5rob2ndbl

Participant

I want to cancel the free trial, it keeps sending to Samsung. I did Not do the free trial through Samsung they have nothing to do with it. Adobe Please cancel my free trial. Stop with the wild goose chase to cancel this.

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D

default90i0crrlc3u2

Participant

Please cancel subscription

will Renew end of month

thanks

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Ria Tagra

Inspiring

Hi All,

Please try the below given steps and let us know if that helps.

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

Cancel subscription: iOS

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

Cancel Subscription: Android

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:

Refunds on Google Play for Google Play Store.

Galaxy Store Payments and Purchases for Samsung Galaxy Store.

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

Refund purchase

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

Refund Purchase

Regards

Ria

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S

sonia22817514u3ar

Participant

Hi, payment continues after the cancelation of my trial plan, now to cancel the plane I have to pay the cancelation fee, during this time I have never used the adobe PDF app or system, I feel this is a deliberate attempt, please help

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defaultqzcl2m0t384o

Participant

Cancel subscription membership

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D

defaultf2443kb7g60i

Participant

Just please cancel my account which was intentionally made when I install an MS office on my new Apple laptop.

why is this so difficult to do.

you know my email. You sent ne an email. You should be able to cancel it without learning ne learning your confusing cancel instructions.

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Ria Tagra

Inspiring

Hi,

We are sory to inform you, we cannot cancel your subscription from our end. You can do that using the below given steps. Please give it a try.

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

For step-by-step instructions, see View, change, or cancel your subscriptions.

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

If you have any further queries please feel free to reach out to us.

Regards

Ria

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S

Sheryl5D73

Participant

I already canceled why am I getting charged

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ls_rbls

Community Expert

you must contact a representative to confirm if you're fully clear.

Sometimes the system will keep generating those statements after you cancelled, but only a customer care rep can confirm this for you.

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Technical Generalist

J

JUDITH5ED3

Participant

How can I make sure that I have unsubsidized

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ls_rbls

Community Expert

Contact Adobe Customer Care via webchat, the representative will confirm if you're good to go.

If the cancellation is good, also asked them to send you this confirmation to your email.

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Technical Generalist

F

Fulvio5FD1

Participant

please cancel my trial

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Ria Tagra

Inspiring

Hi All,

Hope you are doing well.

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation?

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

For step-by-step instructions, see View, change, or cancel your subscriptions.

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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B

Brian222963886lhf

Participant

And what if I ordered the plan on a Windows device?

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D

Desiree5EE9

Participant

I want to cancel my account

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Timothy5E2F

Participant

THIS IS A RIP OFF. YOU CHARGE 30 DOLLARS TO CANCEL ADOBE?

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E

EL22240931vglf

Participant

I feel your pain.

Thay wanted to charge me 87$ US!!

I have been trying to chat with them all day today and yesterday. They said it owuld be cancelled yesterday.

AND big surprise.. nothing happened, excpet now tryign to upsell me??

Comeon ADOBE.. this is not the way the world works.

For those of you who paid by card, you can use chargeback from VISA or Mastercard.. It ieven lowers Adobe's rating with them.. Ask Adobe about this or any supplier... VERYYYY bad for business:

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html

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