When can I cancel my plan without fees?

Question

Hello.I would like to cancel my plan as soon as possible because I don't use Adobe products that often anymore so it became unnecessary at this point to continue paying. I got charged today and I wanted to cancel a day before but it said fee for "early" cancelation would be around 130 euros if I recall correctly. I was hoping I could then cancel today but I am apparently canceling too early again so the fee would be a bit less than 110 euros. Could someone help me with this and tell me when will be the right time to request a refund for the payment and when can I cancel without paying fees. I am hoping to canceling as soon as possible and it would be nice to have my money back. I am from Croatia and I use Creative Cloud All Apps with 100GB plan with students discount so I get charged 20,31€ a month and I've been subscribed since Feb 10, 2022.Kind regards.

Darnaa · Accepted Answer

Right. From the 25€ price, it sounds like you switched to a single-app plan instead, and Adobe refunded your payment for the second month of your original plan.

Could we ask a favor – could you follow up here and let us know how it goes? Namely, if you are able to cancel the changed plan and receive that refund as well. Thanks!

First of all I would like to apologize to the future and current users of Adobe's products because I managed to bypass fees and get myself out of the situation perfectly and because of this Adobe will most likely find a way to resolve this method soon. Yes, my first refund arrived today and another one will arrive soon (within 5 business days). Not only will I get a refund twice, but the exchange rate for euro went up for 30 cents so I'll get a bit more than I orignally payed for. Honestly I've never been happier. As @ProDesignTools mentioned, I was veeeery lucky to get the All Apps plan and later switch to a single Photoshop plan which probably saved me the trouble and which is why I managed to bypass fees and get a refund (twice). To the Adobe users: I feel ya if you couldn't get yourself out of the situation like I did, wish you good luck everyone :). The business practice of this company is truly something.

John T Smith · Answer

An education subscription is ONLY available for a year at a time... with a monthly payment or one annual payment

At this point, since you clicked to agree to the terms when you bought, I don't think anyone can help

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