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Harrymehew09
Participant
June 10, 2020
Question

When deleting account does subscription get cancelled?

  • June 10, 2020
  • 1 reply
  • 642 views

I recently deleted an adobe account, however,  24 hours after deletion I received an email that my next subscription is going through. Will I be charged for this subscription or will it just be erased like the account. F.Y.I the subscription wasn't approved until after deletion, so there was no option to cancel the order. Please help.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 10, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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