Skip to main content
B
Balraj310420726smj
Participant
July 12, 2023
Question

When does my Adobe Creative Cloud subscription start. I bought one in November 2022 but have yet to

  • July 12, 2023
  • 2 replies
  • 499 views

When does my Adobe Creative Cloud subscription start. I bought one in November 2022 but have yet to install it. Work, family bereavement, travel have meant I have not been able to get around to it. Does the subscription start when it is installed ?

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    July 12, 2023

    Hi Balraj,

    As the expert explained above, subscription starts when the payment is received. We checked your account details. There is no sales transaction history here.

    You can contact our support team to discuss this further as we can not share any confidential info here.

    Let us know if you have any questions.

    Regards,

    Shivangi

    B
    Balraj310420726smjAuthor
    Participant
    July 12, 2023
    Hallo Shivangi.

    I did purchase a CC subscription for LR and Ps last November at Amazon
    during their Prime Member offer.

    It seems a tad unfair that the usage is defined from the time of purchase
    rather than activation. Which I have not done at all for the reasons stated.

    Yours Faithfully,
    Balraj.
    gupta shivangi
    gupta shivangi
    Legend
    July 12, 2023

    I understand this is not as per your expectations.

    Our support team is extremely helpful and understanding. I would personally recommend you to contact them and get a resolution ASAP.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 12, 2023

    no, it starts when your payment is received.

     

    <moved from download and install >

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices