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V
vernond24938044
Participant
May 30, 2020
Question

When I go offline Adobe always wants to check my account status.

  • May 30, 2020
  • 5 replies
  • 810 views

I live on a sailboat and are often offline for weeks at a time. Recently its happened 3 times that when I've gone to open Lightroom I've been unable as the pop-up window says I need to log in to my account. I pay yearly for my subscription so why does Adobe need to constantly check my subscription? 

I'm a photographer and video maker and it really sucks when I cant work becasue of this BS!

 

Anyone got a tip to stop this happening? 

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5 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
May 31, 2020

Info for working offline is here-

https://helpx.adobe.com/au/creative-cloud/kb/internet-connection-creative-cloud-apps.html

If you have a mobile phone that can connect to the internet- there may be ways you could use this to connect every 3 months to keep Lightroom active.

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .
    O
    OWAIS QARNI
    Participant
    May 30, 2020

    how i get adobe photoshop cc free

    T
    Test Screen Name
    Legend
    May 30, 2020

    Owais, If you take out a subscription (from US$10 per month), and cancel it officially (through Adobe) before 7 days, then it will be free. Be warned that Adobe are very busy for some reason, and you may have to take hours cancelling. If you don't cancel you will have to pay for the year.

      T
      Test Screen Name
      Legend
      May 30, 2020

      You could cancel your subscription, so it is checked regularly. However, the word is that it's supposed to check often but only throw you out after 60 days. Some people are seeing this more often. Now, a few people are signing out from the software, which means for sure they must sign back in. But others are not. It isn't clear why this might be, though it could happen if something in the system changes to make the system seem anonymous - for privacy, but then CC doesn't know who you are...

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