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Participant
February 8, 2023
Answered

when to terminate the subscription

  • February 8, 2023
  • 4 replies
  • 542 views

hi, when shall I terminate the subscription to avoid cancellation fee? 

This topic has been closed for replies.
Correct answer Rashmi27002770wxve

Hi there,

 

We appreciate you writing to us. Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community. You had purchased the subscription on 12th May 2022 under Annual contract, paid monthly.

The last billing will be around 20th April 2023.

 

Also, for future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Since, this is a community forum, if you have any further questions related to cancellation or billing please contact the Support team.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

4 replies

Rashmi27002770wxveCommunity ManagerCorrect answer
Community Manager
February 8, 2023

Hi there,

 

We appreciate you writing to us. Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community. You had purchased the subscription on 12th May 2022 under Annual contract, paid monthly.

The last billing will be around 20th April 2023.

 

Also, for future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Since, this is a community forum, if you have any further questions related to cancellation or billing please contact the Support team.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

kglad
Community Expert
Community Expert
February 8, 2023

@Karolina28312838myd4 

 

with an annual subscription, cancel after the final payment is received by adobe and before the renewal date.

JR Boulay
Community Expert
Community Expert
February 8, 2023

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
try67
Community Expert
Community Expert
February 8, 2023

Depends. Is it a monthly subscription, or a yearly one?