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Participant
September 20, 2026
Question

When trying to subscribe a free trail version it always saying bank problem and Billing errors, i tried 10 new accounts it always saying same thing same problem. How to rectify this problem and how to subscribe free trail on new accounts

  • September 20, 2026
  • 2 replies
  • 17 views

When trying to subscribe a free trail version it always saying bank problem and Billing errors, i tried 10 new accounts it always saying same thing same problem. How to rectify this problem and how to subscribe free trail on new accounts

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 21, 2026

    Thank you for posting, ​@Ethereal_happiness1f4b.

    I understand how frustrating it must be to encounter the same billing error repeatedly, especially after trying multiple accounts and being unable to start the trial.

     

    I checked the account and can confirm that the trial requests were not successfully processed. Since this issue will require further investigation, please contact us directly for help with reviewing the issue and placing your order:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Our team can securely review the details and help determine why the requests are being rejected.

     

    If you have any additional questions, please update this discussion thread, ​@Ethereal_happiness1f4b.​ 

    kglad
    Community Expert
    Community Expert
    September 21, 2026

    try using a mobile phone's updated non-opera browser with wifi disabled.