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R
rickGcreative
Participant
April 7, 2020
Answered

When will Adobe help with Corona virus pandemic???

  • April 7, 2020
  • 2 replies
  • 2484 views

With MILLIONS of people out of work throughout this pandemic, why isn't Adobe doing anything to help it's loyal subscribers. I haven't had a project to work on in over a month due to closures and as a self-employed freelancer, I cannot collect unemployment. Adobe should allow subscribers to suspend their accounts until they can actually use Adobe apps. Insurance companies are returning premiums for customers that haven't driven in months. Time for Adobe to step up!!!

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Cr8tivartz, this is a difficult time for everyone right now.  Please see https://community.adobe.com/t5/get-started/locked-covid-19-and-subscription-payments/m-p/10997482?page=1 where this topic has been discussed.  

 

If you are unable to make your current payment, then please contact our support team directly at https://helpx.adobe.com/contact.html, Cr8tivartz.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 7, 2020

"I haven't had a project to work on in over a month due to closures and as a self-employed freelancer, I cannot collect unemployment."

 

Do a Google search for self-employed freelancer government stimulus to learn more about what is or soon will be available in your region.  Also look for private and public grant programs. 

 

Some US States already have unemployment in place for self-employed freelancers.  In some States, you can file a schedule C (profit & loss) statement.  But you have to apply to your own State's unemployment office for guidance.

 

China is resuming normal activity again.  Soon the rest of the globe will be there too.  Hang in there.

 

Nancy O'Shea— Product User & Community Expert
    johnt5384671
    johnt5384671
    Participating Frequently
    June 8, 2020

    I could have missed something but I see no support from Adobe to very small design studios during the pandemic. I have been out of work for almost 4 months in the UK (and Adobe must know this through my usage of apps) but have they offered a reduction on monthly costs? - not that I'm aware of. If they have, then can someone please share the link - if not - shame on you Adobe for profiteering (as ever). Would have to say - similarly Office 365. The conglomerates just keep coining it in!!

      johnt5384671
      johnt5384671
      Participating Frequently
      June 8, 2020

      I could have missed something but I see no support from Adobe to very small design studios during the pandemic. I have been out of work for almost 4 months (and Adobe must know this through my usage of apps) but have they offered a reduction on monthly costs? - not that I'm aware of. If they have, then can someone please share the link - if not - shame on you Adobe for profiteering (as ever). Would have to say - similarly Office 365. The conglomerates just keep coining it in!!

      Jeffrey_A_Wright
      Jeffrey_A_WrightCorrect answer
      Legend
      April 7, 2020

      Cr8tivartz, this is a difficult time for everyone right now.  Please see https://community.adobe.com/t5/get-started/locked-covid-19-and-subscription-payments/m-p/10997482?page=1 where this topic has been discussed.  

       

      If you are unable to make your current payment, then please contact our support team directly at https://helpx.adobe.com/contact.html, Cr8tivartz.

        johnt5384671
        johnt5384671
        Participating Frequently
        June 9, 2020

        Thank Jeff - appreciate you getting back to me but for those of us outwith the Adobe company, life is not quite as simple when dealing when Adobe billing. Cancelling and restarting a subscription is a complete nightmare - the last time I did this I WAS DOUBLE CHARGED FOR MONTHS. It's just not worth the grief!! I'm not looking for free access but the offer of a percentage discount would be appreciated. From the string - I see I am not alone in thinking this.

        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        June 9, 2020

        If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

        Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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