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AnakhaS
Known Participant
January 19, 2020
Answered

Where can I change my billing address?

Hi,

 

I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?

I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work. 

 

Thank you.

    Kanikas
    KanikasCorrect answer
    Legend
    April 7, 2021

    Hi, 

    In order to update the Credit card or the billing address please follow the steps shared in this link:

    https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

     

    Thanks 

    Kanika 

    View reply

    25 replies

    Kaiserlicht
    Kaiserlicht
    Participant
    August 29, 2026

    This is still a Night Mare …… changed my Credit Card Nummer now i do Not have any adress on the invoice only VAT nr and i can‘t Change it ……..Adobe is such a Night Mare why we Can Not make a Field to change the billing adress …… but only Making it more expensive and more expensive ….. i hate this so much 

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 29, 2026

      ​@Kaiserlicht 

       

      contact adobe support via chat to reach an agent.

      Translate
      Kaiserlicht
      Kaiserlicht
      Participant
      August 29, 2026

      Haha tried it Not working ……. Two years ago it took me 3hr on the Hotline to get a valid adress and now everything is Gone again super Frustrating ……

      Translate
        RachelvlTVC
        RachelvlTVC
        Participant
        February 24, 2026

        Hi! 

        After looking myself for a while, I found you need to go to the “Communication preferences” drop down, then to “Offers and Insights” on the left hand side of the screen. Here you can change your postal address, which should *hopefully* in turn change the address on your invoices.
        https://account.adobe.com/communication
        Hope this helps, good luck.

        Translate
        Elina25128192wjfz
        Participant
        July 5, 2022

        Hi! I had the same problem. Try this:

         

        On Adobe's website, go to "Edit billing and payment".

        Where it says something like "logged in to PayPal account", click "Edit.

        Click "Change PayPal account".

        Click "Hi X! Isn't this you?".

        Then just log in you PayPal account like the first time.

         

        If you've updated your address in PayPal, Adobe will update it now too. Hope this works for you!

        Translate
          Kanikas
          KanikasCorrect answer
          Legend
          April 7, 2021

          Hi, 

          In order to update the Credit card or the billing address please follow the steps shared in this link:

          https://helpx.adobe.com/manage-account/using/update-billing-information.html

           

           

          Thanks 

          Kanika 

          Translate
            TedA
            Participant
            May 5, 2021

            I've been trying to follow these instructions too. The 'Billing Address' box simply does not display in the way the help page shows. Everything else is there, including post code, but nowhere to enter the street and town.

             

            Business invoices need to show the correct address.

            Translate
              XIDA.de
              Participant
              May 6, 2021

              It seems this problem still exists.

              The help shows this:



              But my screen looks like this:



              There is no address field I could change

              Translate
                Just Shoot Me
                Just Shoot Me
                Legend
                January 19, 2020

                You do that with your Credit Card Company. If the CC company has the right address then it doesn't matter what shows up on whatever invoice Adobe sends out. It can be Cross Referenced to your CC statement.

                Translate
                AnakhaSAuthor
                Known Participant
                January 19, 2020
                That doesn't seem to be correct as my credit card company has my new
                address and sends my credit card statements to my new address, yet the new
                address doesn't show up on my Adobe invoice.

                Sofie Couwenbergh

                InfluInspect.com- Influencer vetting for thetravel industry
                WonderfulWanderings.com- Tripitineraries and practical travel advice
                Translate
                Just Shoot Me
                Just Shoot Me
                Legend
                January 19, 2020

                You are missing the point. You Cross Reference the CC statement to the Adobe invoice.

                Not really sure why you even need the Adobe invoice as if this is billed to your company you just Right it off from the CC statements as a business expense.

                Translate
                Jacob Bugge
                Community Expert
                Jacob BuggeCommunity Expert
                Community Expert
                January 19, 2020

                Sorry, Sophie.

                 

                You may try the suggestion by Sheena here:

                 

                https://community.adobe.com/t5/get-started/how-to-change-the-billing-address-and-vat-number-invoice-data/td-p/9058306

                 

                Failing that you may try to send a PM/private message to Sheena about the issue.

                 

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                  AnakhaSAuthor
                  Known Participant
                  January 19, 2020
                  Thanks, I'll give that a look

                  Sofie Couwenbergh

                  InfluInspect.com- Influencer vetting for thetravel industry
                  WonderfulWanderings.com- Tripitineraries and practical travel advice
                  Translate
                  Jacob Bugge
                  Community Expert
                  Jacob BuggeCommunity Expert
                  Community Expert
                  January 19, 2020

                  Over here, Sofie:

                   

                  https://helpx.adobe.com/manage-account.html

                   

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                  AnakhaSAuthor
                  Known Participant
                  January 19, 2020
                  Thanks but I looked there and there's no place to change your address. You
                  can change everything else, but I can't see where to change my billing
                  address.

                  Sofie Couwenbergh

                  InfluInspect.com- Influencer vetting for thetravel industry
                  WonderfulWanderings.com- Tripitineraries and practical travel advice
                  Translate
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