Participant

Question

where did my premium features go?

Forum|Forum|1 day ago
June 13, 2026
3 replies
13 views

I don’t understand why my iPad does not get the same features that my phone and laptop get. I pay for a premium subscription and I’m logged into my same adobe account on all three devices, however, my iPad does not have access to these features. What’s the deal??

Community Manager

Community Manager

Hi @Livylou123,

I looked into your account info, however, I could not find any active subscription associated with it.

Have you purchased the plan using a different email address?

^Shivangi

^Shivangi

Community Expert

Community Expert

You say ipad which is apple… did you buy from apple?

If yes you must contact apple

Community Expert

Community Expert

if you subscribed via a mobile app store, contact that store.