Where is chat with expert

Forum|Forum|3 years ago
January 20, 2023
3 replies
367 views

I am charged for my plan more than i should, my last two invoices are much higher.
Where can i find chat witch expert to talk about it?

Correct answer kglad

there are 3 ways to contact adobe; chat, phone and twitter:

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R

Randy27456392ec6m

Participant

Charged wrong account for Adobe- need to correct

adobe25-PDF.pdf

kglad

Community Expert

you want to change your invoice ?

S

Shivangi_Gupta

Community Manager

Hi Randy27456392ec6m,

Thanks for reaching out. As per your account details, you have an active annual prepaid plan for Adobe Creative Cloud Pro and Creative Cloud Files Storage.
Do you wish to change any specific detail in your invoice to change or do you wish to change your payment details? Let us know if this article helps: https://adobe.ly/4gIavUC

^Shivangi

kglad

Correct answer

Community Expert

there are 3 ways to contact adobe; chat, phone and twitter:

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Abambo

Community Expert

If it's a student plan, you need to know that the first year is an exceptional cheap price.

You may also look into your plans, if you have “added” an option: https://account.adobe.com/plans. I would do that prior to contacting Adobe customer care, to be sure about your situation.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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