Where is my subscription?

Question

I have paid subscription but in my account it says that "You have no items available". How can this even be possible. This is the second time this has happened to me and last time this happened i cancelled my subscription but had to buy it again for school. Last payment I have made July 28. I had student plan and many from my class has same problem. I tried to contact adobe but it seems to be impossible too. It asks to contact your administrator for help. Please reply and fix this.

Manan Joshi · Accepted Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

John T Smith · Answer

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

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