Where will the refund go?

Question

Hi, I recently canceled my monthly subscription within the 14-day refund window. I encountered a billing issue that prevented me from canceling initially, so I added a bank account as a secondary payment method to complete the cancellation. Since the original charge was taken from my e-Money account, could you please clarify if the refund will be sent there or to the newly added bank account? Thanks!

ShivangiGupta · Accepted Answer

Hi ​@Renaldy Sugendra,We appreciate you reaching out.As per your account details, you have a monthly plan for Adobe Podcast Premium.Since your plan is 1month and 7 days old, it will remain active till the end of this month’s term.I could not locate any refund initiated by Adobe.Let us know if you have any additional questions.^Shivangi

kglad · Answer

monthly subscriptions are not refunded. did you mean you had an annual subscription paid monthly?

in either case, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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