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Participant
February 20, 2024
Answered

who van help me with ail support billing above? They are charging me ons samen account 1Gb and 20Gb

  • February 20, 2024
  • 3 replies
  • 185 views

they charrge me since some months twice on teh same account.

 

No possibility to have an answer and they cancelled my subscription

This topic has been closed for replies.
Correct answer kglad

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

3 replies

gupta shivangi
Legend
February 22, 2024

Hi @PROMOFOTO 

Did you contact the support team? We hope you got the issue resolved.

Regards,

Shivangi

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 20, 2024

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Ged_Traynor
Community Expert
Community Expert
February 20, 2024

@PROMOFOTO you'll need to contact Adobe support, we can not help with payment issues here
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare