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Participant
September 26, 2020
Answered

Why am I being asked if I want a 7 day free trial?

  • September 26, 2020
  • 3 replies
  • 763 views
  • When I try to open Photoshop, I am asked if I want a 7 day free trial. I already have an account. Thanks!
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Correct answer Manan Joshi

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

Just Shoot Me
Legend
September 26, 2020

I moved your post to a better forum, Account, Payment & Plan.

Participant
October 4, 2020

I appreciate the help!

Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 26, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Participant
October 4, 2020

Thanks!

Derek Cross
Community Expert
Community Expert
September 26, 2020

Try logging off and on again, if that doesn't work, try uninstalling and reinstalling Photoshop using the drop-down menu in the Creative Cloud app.

Participant
October 4, 2020

Thank you!