Why am I being billed when I don’t have a subscription

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I don’t have a subscription so why am I being billed

ShivangiGuptaCorrect answer

Community Manager

Hi @Teppy219,

Thanks for your patience. I reviewed your account info however I could not locate any transaction requested by Adobe for this email address. Please follow the article shared by the expert @kglad to identify if your card details are linked with any other Adobe account.

I hope it helps.

^Shivangi

Nancy OShea

Community Expert

Maybe you downloaded a mobile app from Google or Apple Store. If that’s the case, you’ll need to contact those vendors.

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Nancy O'Shea— Product User & Community Expert

ShivangiGupta

Correct answer

Community Manager

Hi @Teppy219,

Thanks for your patience. I reviewed your account info however I could not locate any transaction requested by Adobe for this email address. Please follow the article shared by the expert @kglad to identify if your card details are linked with any other Adobe account.

I hope it helps.

^Shivangi

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^Shivangi

John T Smith

Community Expert

This is the USING THE COMMUNITY forum... this is where the forum is discussed
This is not where you ask program or account questions
Moving a message to the correct forum is not working
Start here https://community.adobe.com/community and find the correct forum for your question
Make a small change in your question title so you don't receive a forum error
Account, Payment & Plan https://community.adobe.com/account-payment-plan-4

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kglad

Community Expert

check if adobe’s billing you, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

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