Why am I being charged by Adobe?

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Hi , I have the same problem as Karin. And I see i have been charged. I am confused and I could not find a customer help to ask .,

Can you please help me as well

Thanks

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Dave Creamer of IDEASCorrect answer

Community Expert

When you went to your account, you would see any plans you are currently subscribed to. Look for the Manage Plan button:

From there, you will see a cancel option. Keep in mind that if you did a trial, you agreed to subscribe after the trial has ended when you signed up.

You generally don’t get a refund for the time left, so if your subscription renews April 15, then your subscription would end then. .

David Creamer: Community Expert (ACI and ACE 1995-2023)

AishaNaeem

Participant

Hi

I cancelled my subcription and was refunded. there were no subcriptions. suddenly i got charged again in march. i had cancelled in february and ecen got email. i think i was even refunded for feb and charged again for march now. HELP ME THERE IS NO EMAIL AND THE PROCESS IS SO COMPLEX. ITS MY HARD EARNED MONEY

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Peru Bob

Community Expert

Does it show an active account, or does it show that it was canceled?

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Sara RahmanAuthor

Participant

I had the same as Karin , as when I cansceled the email was like AI assisstant cancelatiin i did not realised. Now I canceled the hole plan again. Cause I did not want to be charged as I just needed that for a short time.

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