Why am I being charged for a subscription that I do not recall starting?

Question

See atrached Gmail. I did not realise this account was still running. I have not used the services for over a month. Please refund my money.Rgds Cathy

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@c_3420.I am sorry for the frustration caused by this unexpected charge.I reviewed the account associated with your community profile and can confirm that an Adobe Acrobat Pro subscription was purchased on August 31, 2026, and canceled on September 30, 2026.Because the cancellation occurred on the same day as the renewal charge, you may be eligible for a refund under Adobe's subscription terms and cancellation policy. You can review the applicable terms here:https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.htmlFor account privacy and security reasons, we cannot review refund requests through the public community forum. If you would like Adobe to review the charge and refund eligibility, please get in touch with us directly at:https://helpx.adobe.com/contact.html?rghtup=autoOpenPlease let us know if you have any additional questions, ​@c_3420.

Manan Joshi · Answer

Hi ​@c_3420you will have to cancel the plan for the charges to stop. Refer the following article on how to do ithttps://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.htmlRegarding refund that is subject to conditions, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.htmlfor more details.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.