Why am I billed when I changed my plan?

Question

I downgraded my Adobe subscription because I no longer use much of the apps, however, I noticed I was billed with the amount of my previous subscription even though i was refunded?! I checked the Ai assistant and it showed me this..

Then i checked my bank account and i was billed extra 3,376.63 on the same day? Please help me i cannot find where to file a ticket? 😭

AkanshaAshra · Answer

Hi ​@czaaarie,Thank you for writing to the community.After checking your account details, we can confirm that your plan has been successfully changed from the Creative Cloud Pro plan to the Creative Cloud Photography plan. Going forward, you will only be charged for the Creative Cloud Photography plan.We can also see that you have already connected with Adobe Support regarding this matter. In addition, the extra amount has been refunded and the refund has already been processed.The refunded amount should be credited back to your original payment method within 10-14 business days.If you have any other questions or need further assistance, please let us know. We're happy to help.^Akansha

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