Skip to main content
Participant
July 14, 2026
Answered

Why am I charged for a subscription I already ended?

  • July 14, 2026
  • 2 replies
  • 12 views

Me ofrecieron una version de prueba gratuita por 7 dias y la cancelé inmediatamente, dos semanas despues me están cobrando un cargo, yo no autoricé eso, ya cancelé de nuevo una suscripcion de IA que ni sabia que tenia y ahora solo quiero remover mi método de pago, estoy muy incómoda

    Correct answer Peru Bob

    @Diana 

    If properly cancelled, refunds are issued within 14 days.

     

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    After a refund is issued and no subscriptions exist, you may remove your payment method.

     

    2 replies

    kglad
    Community Expert
    Community Expert
    July 14, 2026

    if you canceled ai for acrobat did you also cancel acrobat?

     

    check your account, https://account.adobe.com 

     

    does it show any subscriptions?

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    July 14, 2026

    @Diana 

    If properly cancelled, refunds are issued within 14 days.

     

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    After a refund is issued and no subscriptions exist, you may remove your payment method.