Why am I charged for a subscription I cancelled?

Question

I cancelled my subscription days before my free trail was up and now I’m getting charged for the same subscription I had previously cancelled and my account says I have acrobat pro even though I had cancelled it.

Peru Bob · Accepted Answer

@Priscilla_olivIt looks like you only cancelled the Acrobat AI Assistant. You also need to cancel Adobe Acrobat.Check your account:https://account.adobe.com/

Manan Joshi · Answer

Did you get any confirmation email for the cancellation? If not then probably it did not go through.

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