Why am I charged when I have Stock Contributor credit?

Question

Hello,I would like to ask for help regarding my Adobe Illustrator subscription.I am currently being charged approximately €24 every month for Adobe Illustrator. However, I am supposed to have access through a complimentary Adobe Creative Cloud code that I received as an Adobe Stock Contributor reward.I can provide a screenshot of the redemption code and any additional information needed for verification.Could you please investigate why I am being charged despite having redeemed the complimentary contributor benefit? I would also appreciate your assistance in restoring the free plan associated with my contributor reward and reviewing whether the recent charges can be refunded if they were applied in error.Thank you for your time and support. I look forward to your assistance.Kind regards, Olesia Kotekevska<Removed by Moderator>

Nancy OShea · Answer

Adobe employees don’t monitor this user-to-user Contributor forum.

This post belongs in Account, Payment & Plan where an Adobe employee is more likely to see it.

https://community.adobe.com/questions-6

As I understand the conditions, a complimentary plan can’t be combined with other plans. You must wait until your current subscription is nearly expired before you redeem the complimentary plan. To find out when your current subscription ends, log-in below.

https://account.adobe.com/plans

Hope that helps.

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