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Participant
September 25, 2026
Answered

Why am I getting an email I will be charged for my sunscription?

  • September 25, 2026
  • 2 replies
  • 9 views

I canceled my sunscription over a year ago , why am I getting and email I will be charged for my sunscription..  Steve Paxton <Removed by Moderator>

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@stevep88797130,  and thanks to ​@kglad for jumping in.

     

    I understand why receiving a renewal email after canceling a subscription would be confusing, and I appreciate you taking the time to ask about it.

     

    I reviewed the account associated with your community profile and can confirm that your Creative Cloud Pro subscription was canceled effective October 19, 2025. However, I also see an active Photography Plan subscription that has remained active on the account since 2015.

     

    The email you received is a renewal notice for the Photography Plan and not for the canceled Creative Cloud Pro subscription.

     

    If you no longer need the Photography Plan, you can manage or cancel the subscription by signing in to your Adobe account. You can find detailed instructions in this Help document:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Please let us know if you have any additional questions, ​@stevep88797130.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 25, 2026

    Thank you for posting, ​@stevep88797130,  and thanks to ​@kglad for jumping in.

     

    I understand why receiving a renewal email after canceling a subscription would be confusing, and I appreciate you taking the time to ask about it.

     

    I reviewed the account associated with your community profile and can confirm that your Creative Cloud Pro subscription was canceled effective October 19, 2025. However, I also see an active Photography Plan subscription that has remained active on the account since 2015.

     

    The email you received is a renewal notice for the Photography Plan and not for the canceled Creative Cloud Pro subscription.

     

    If you no longer need the Photography Plan, you can manage or cancel the subscription by signing in to your Adobe account. You can find detailed instructions in this Help document:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Please let us know if you have any additional questions, ​@stevep88797130.

    kglad
    Community Expert
    Community Expert
    September 25, 2026

    check your account https://account.adobe.com 

     

    does it show a subscription?