Why am I getting charged after cancellation?

Forum|Forum|3 months ago
October 16, 2025
2 replies
129 views

Dear Sir / Madam,

Attached you will find a document that keeps appearing unsolicited and repeatedly on my PC screen.

Firstly, I do not have a subscription to Acrobat Pro, yet since 01-06-2025, an amount of €24.19 is being deducted from my account every month.

I had cancelled my Acrobat Pro subscription in time.

Could you please let me know what is happening?

Kind regards,
William Gisen

Correct answer Shivangi_Gupta

Hi William,

We appreciate you reaching out. I reviewed your account details and found that your Adobe Acrobat Pro plan is still active. Did you receive any confirmation email when you cancelled the plan?

Also, please refer to this article for the possible reasons for getting charged: https://adobe.ly/4n6Cjn2
You can check your account details, following the link shared by the @kglad above.

Let us know if you have any questions.

^Shivangi

S

Shivangi_Gupta

Correct answer

Community Manager

Hi William,

We appreciate you reaching out. I reviewed your account details and found that your Adobe Acrobat Pro plan is still active. Did you receive any confirmation email when you cancelled the plan?

Also, please refer to this article for the possible reasons for getting charged: https://adobe.ly/4n6Cjn2
You can check your account details, following the link shared by the @kglad above.

Let us know if you have any questions.

^Shivangi