Why am I getting charged after cancelling the plan?

Question

My plan was due to cancel Dec 3rd and an email was sent to my account. Today (Dec 31) on the same account, I got charged..... this isn't the first time Adobe has done this to me either. I honestly have to wonder how many thousands (millions?) of people Adobe "accidentally" (scams) charges that don't check their bank accounts. You can't email any sort of support and trying to get someone in those phone is hilarious. Each State's Attorney General should launch an investigation into Adobe's shady business practices. 
 
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gupta shivangi · Accepted Answer

We appreciate you reaching out, @47295334. As per your account details, you subscribed to two CC Pro subscriptions on November 29, 2025. You cancelled one of them however, the other remained active. Thus, you are getting billed.

You can check your account details here: https://adobe.ly/4q1wnhw

I hope it clarifies the doubt.

^Shivangi

kglad · Answer

ie, after changes always check your account to confirm you have what you expect, https://account.adobe.com

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