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CJ Desjardins
Participant
March 6, 2026
Answered

Why Am I still being charged after cancelling my 7 day free trial within 12 hours

  • March 6, 2026
  • 3 replies
  • 392 views

I was charged today, after having cancelled my 7 day free trial for the adobe product within 12 hours.

The software does not match my needs and was unable to do what needed to be done.

AB06920205761CCA is the invoice number

 

Adobe
Joseph Christian , welcome to your free trial!
For Adobe Acrobat Pro, after your free trial ends on Mar. 06, 2026, you will be charged CAD $44.83 (incl. tax) monthly . For AI Assistant for Acrobat , after your free trial ends on Mar. 06, 2026, you will be charged CAD $10.34 (incl. tax) monthly . Your Adobe Acrobat Pro and AI Assistant for Acrobat subscriptions will automatically renew monthly until you cancel. Prices for all subscriptions subject to change at renewal. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before the free trial ends and you won’t be charged for the respective product. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before Mar. 20, 2026 to get a full refund for the respective product . Cancel anytime via Adobe Account or Customer SupportYou also agree to the Terms of Use and the Subscription and Cancellation Terms.
As a reminder, your Adobe ID is <Removed by Moderator>. Use it to access all your Adobe products and services.
 
  If you have any questions, we’re here for you. Contact Adobe Customer Support to chat with a representative.
 
Order details
Order number AB06920205761CCA
Ordered February 26, 2026
  Adobe Acrobat Pro  
  7-day free trial
Subscription
Monthly plan
  CAD $38.99/mo
  AI Assistant for Acrobat  
  7-day free trial
Subscription
Monthly plan
  CAD $8.99/mo
Subtotal   CAD $47.98/mo
Tax/VAT 14.98%   CAD $7.19/mo
Order Total   CAD $55.17/mo
     

 

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Thanks for posting your questions about your subscription commitments to this public discussion forum, ​@CJ Desjardins .

     

    I can confirm that you did cancel your Acrobat subscription, but the AI Assistant commitment is still active. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to end the new subscription to the AI assistant that you started today.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

    3 replies

    Esiole
    Participating Frequently
    March 24, 2026

    Hi, please assist.

    I checked my account with Adobe to cancel my subscription a day before my free trial ends. It showed me only 1 subscription which the AI Assistant for Acrobat. Now I was charged for a different subscription for Adobe Acrobat Pro. If this was display together with the other this could have been avoided. I want a refund for this other subscription. You were not being transparent when I checked my the account yesterday.

    kglad
    Community Expert
    Community Expert
    March 24, 2026

    @Esiole 

     

    please don’t post duplicate messages.  and see your other post for how to resolve this.

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    March 6, 2026

    Thanks for posting your questions about your subscription commitments to this public discussion forum, ​@CJ Desjardins .

     

    I can confirm that you did cancel your Acrobat subscription, but the AI Assistant commitment is still active. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to end the new subscription to the AI assistant that you started today.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

    kglad
    Community Expert
    Community Expert
    March 6, 2026

    what's your account show, https://account.adobe.com