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Why Am I still being charged after cancelling my 7 day free trial within 12 hours

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I was charged today, after having cancelled my 7 day free trial for the adobe product within 12 hours.

The software does not match my needs and was unable to do what needed to be done.

AB06920205761CCA is the invoice number

Joseph Christian , welcome to your free trial!

For Adobe Acrobat Pro, after your free trial ends on Mar. 06, 2026, you will be charged CAD $44.83 (incl. tax) monthly . For AI Assistant for Acrobat , after your free trial ends on Mar. 06, 2026, you will be charged CAD $10.34 (incl. tax) monthly . Your Adobe Acrobat Pro and AI Assistant for Acrobat subscriptions will automatically renew monthly until you cancel. Prices for all subscriptions subject to change at renewal. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before the free trial ends and you won’t be charged for the respective product. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before Mar. 20, 2026 to get a full refund for the respective product . Cancel anytime via Adobe Account or Customer Support. You also agree to the Terms of Use and the Subscription and Cancellation Terms.

As a reminder, your Adobe ID is <Removed by Moderator>. Use it to access all your Adobe products and services.

If you have any questions, we’re here for you. Contact Adobe Customer Support to chat with a representative.

Order details
Order number	AB06920205761CCA
Ordered	February 26, 2026

Adobe Acrobat Pro

7-day free trial

Subscription
Monthly plan

CAD $38.99/mo

AI Assistant for Acrobat

7-day free trial

Subscription
Monthly plan

CAD $8.99/mo

Subtotal		CAD $47.98/mo
Tax/VAT 14.98%		CAD $7.19/mo
Order Total		CAD $55.17/mo

Jeffrey_A_WrightCorrect answer

Legend

Thanks for posting your questions about your subscription commitments to this public discussion forum, @CJ Desjardins .

I can confirm that you did cancel your Acrobat subscription, but the AI Assistant commitment is still active. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to end the new subscription to the AI assistant that you started today.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

B

Bewitched_thinking628f

Participant

I had the same problem: free trial → cancelled → 7 days later THEY CHARGED ME ANYWAY.

I demand a refund.

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kglad

Community Expert

@Bewitched_thinking628f

refunds are automatic, if you qualfiy. meanwhile check your account to make sure everything is cancelled, https://account.adobe.com

if you’re uncertain of the account being charged use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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AkanshaAshra

Community Manager

Hi Bewitched_thinking628f,

Thank you for reaching out to us. We understand your concern regarding these charges.

After checking your account, we can see that there were two subscriptions, Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus, which converted to paid subscriptions after the 7-day free trial period.

We recommend checking the emails sent by Adobe, as they contain details regarding the subscriptions and trial conversion.

For information about cancellation and refund eligibility, please review the Adobe subscription terms and cancellation details.

We hope this helps clarify the charges.
^Akansha

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ShivangiGupta

Community Manager

Thread Summary

A user signed up for a 7-day free trial that included two separate products — Adobe Acrobat Pro and AI Assistant for Acrobat — and cancelled within 12 hours because the software did not meet their needs. Despite cancelling, the user was charged and sought clarification on why the charge occurred.

Jeffrey_A_Wright (Legend), marked as the correct answer, confirmed that the Acrobat subscription had been cancelled but the separate AI Assistant for Acrobat commitment was still active, and pointed to the article for cancelling that remaining subscription. He also noted that refund and cancellation details are covered in Adobe's subscription terms, and that any refund issued would take up to 14 days to process.
kglad (Community Expert) advised checking the Adobe account directly to see which subscriptions remained active.
A similar user in the thread reported the same experience, noting that when checking the account only one subscription (AI Assistant for Acrobat) was visible, while a separate Adobe Acrobat Pro subscription was still charged. kglad directed that user to the resolution steps in their existing post.

Solutions suggested by Adobe

Check your Adobe account to see every active subscription and add-on, since a free trial can include more than one product (such as Acrobat Pro and AI Assistant for Acrobat), each billed and cancelled separately.
https://account.adobe.com/plans
Cancel each active subscription individually, because cancelling one product does not automatically cancel the others included in the same trial or order.
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
Review Adobe's refund policy to confirm your eligibility — most plans qualify for a full refund if cancelled within 14 days of the initial order, and any approved refund can take up to 14 days to appear.
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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^Shivangi

Esiole

Participating Frequently

Hi, please assist.

I checked my account with Adobe to cancel my subscription a day before my free trial ends. It showed me only 1 subscription which the AI Assistant for Acrobat. Now I was charged for a different subscription for Adobe Acrobat Pro. If this was display together with the other this could have been avoided. I want a refund for this other subscription. You were not being transparent when I checked my the account yesterday.

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kglad

Community Expert

@Esiole

please don’t post duplicate messages. and see your other post for how to resolve this.

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Jeffrey_A_WrightCorrect answer

Legend

Thanks for posting your questions about your subscription commitments to this public discussion forum, @CJ Desjardins .

I can confirm that you did cancel your Acrobat subscription, but the AI Assistant commitment is still active. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to end the new subscription to the AI assistant that you started today.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

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kglad

Community Expert

what's your account show, https://account.adobe.com

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