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August 25, 2026
Answered

Why am I still being charged after I canceled my subscription?

  • August 25, 2026
  • 1 reply
  • 14 views

I have been getting billed $5.30 a month for the last 2 months and I thought I had canceled my adobe plan why are they still billing me?

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Mystical_magnificencebbdb.

     

    My apologies for any confusion you have encountered with managing your different Adobe subscriptions.

     

    I reviewed the available information and found that your Acrobat Pro subscription, which began on July 6, was canceled that same day. The current charges appear to be for a separate AI Assistant for Acrobat subscription that was started on July 14.

    If you are not finding value in the AI Assistant subscription, you can review your plan details and cancellation options in your Adobe Account:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    After signing in, select Plans and look for the AI Assistant for Acrobat subscription.

    You can also review the subscription terms here:

    https://www.adobe.com/legal/subscription-terms.html

     

    If you have any questions about the AI Assistant subscription or anything else, please update this public discussion thread, @Mystical_magnificencebbdb.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 25, 2026

    Thank you for posting, ​@Mystical_magnificencebbdb.

     

    My apologies for any confusion you have encountered with managing your different Adobe subscriptions.

     

    I reviewed the available information and found that your Acrobat Pro subscription, which began on July 6, was canceled that same day. The current charges appear to be for a separate AI Assistant for Acrobat subscription that was started on July 14.

    If you are not finding value in the AI Assistant subscription, you can review your plan details and cancellation options in your Adobe Account:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    After signing in, select Plans and look for the AI Assistant for Acrobat subscription.

    You can also review the subscription terms here:

    https://www.adobe.com/legal/subscription-terms.html

     

    If you have any questions about the AI Assistant subscription or anything else, please update this public discussion thread, @Mystical_magnificencebbdb.