Why am I still charged for my canceled subscription

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Hi @athletic_fun50aa 

Thank you for posting in the community. We're happy to provide some clarity.

We reviewed the account details and can confirm that the Adobe AI Assistant Plus and Adobe Acrobat Pro subscription has already been canceled.

Since the subscription was purchased through Google Play, subscription management, cancellations, and refund requests are handled directly by Google rather than Adobe.

If you'd like to review or manage your Google Play subscriptions, please visit: https://adobe.ly/4drT4aF

You can also review Google's refund policies and available refund options here: https://adobe.ly/4zhvcyP

If you have any questions after checking the information above, please feel free to reach out. We're here to help.

^Akansha

Yes, and I cancelled it AGAIN!

I got a confirmation email the first time, yet conveniently for Adobe I was still charged twice and if I wasn't checking my credit card statements you could have extracted months or years of payments from me for a service I cancelled.

Thanks for posting to this public discussion forum, Pianodrogheda.

I apologize for any confusion, but you did not complete the self-cancel process listed at https://adobe.ly/4yzN7kV. This has left your subscription still active and is why you continue to be charged.

Please click on https://adobe.ly/4bvRymX to speak with a member of our team who can help you with your request to cancel your subscription and receive a refund. I don't see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone at https://adobe.ly/4bvRymX.

For more information about the cancellation and refund process, see https://adobe.ly/4x1x5P5. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, Pianodrogheda. ^JW