Why am I still charged for my canceled subscription

Forum|Forum|1 day ago
July 24, 2026
2 replies
17 views

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:

Cancellation confirmed
We've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT).

This is fraud. I want my money back. I won't be using Adobe again.

kglad

Community Expert

check your account, https://account.adobe.com

does it show any subscriptions?

eg, acrobat ai?

P

pianodroghedaAuthor

Participant

Yes, and I cancelled it AGAIN!

I got a confirmation email the first time, yet conveniently for Adobe I was still charged twice and if I wasn't checking my credit card statements you could have extracted months or years of payments from me for a service I cancelled.

P

pianodroghedaAuthor

Participant

Abobe is charging me €13.42 on 18th June and July even though I cancelled my Acrobat trial on 10 June and got this email message:

Cancellation confirmed
We've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT).

Is Adobe in the fraud business now?

Jeff_A_Wright

Community Manager

Thanks for posting to this public discussion forum, Pianodrogheda.

I apologize for any confusion, but you did not complete the self-cancel process listed at https://adobe.ly/4yzN7kV. This has left your subscription still active and is why you continue to be charged.

Please click on https://adobe.ly/4bvRymX to speak with a member of our team who can help you with your request to cancel your subscription and receive a refund. I don't see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone at https://adobe.ly/4bvRymX.

For more information about the cancellation and refund process, see https://adobe.ly/4x1x5P5. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, Pianodrogheda. ^JW

P

pianodroghedaAuthor

Participant

I have a subscription cancellation confirmation email from 10th June. Judging by your deceptive buttons during my second cancelation I can only conclude that this was not an error but a purposeful attempt to extract money from me, despite your cancellation email.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.