Why am I still getting charge after i cancel my subscription and pay the fee? How do i get my refund?

I canceled my Adobe subscription back in June 2026, and I was required to pay an additional fee for canceling before the end of my contract. Even after receiving a confirmation email stating that my subscription was canceled, I was still charged for both July and August.

I have tried calling Adobe multiple times to resolve this issue, but every time I call, the automated system says, “Thank you for calling Adobe. Goodbye,” and then immediately hangs up.

I would like these unauthorized charges for July and August to be refunded, since my subscription was already canceled and I have confirmation of the cancellation.