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Angry009
Angry009
Participant
June 6, 2026
Answered

Why am I still getting charged after trial ended?

  • June 6, 2026
  • 2 replies
  • 19 views

I done a less than 1 hour trial of using adobe to edit PowerPoint and cancelled. This thriving company continues to steal money from my account even though so do not use their services. It is extremely annoying how u can have access to my account

    Correct answer ShivangiGupta

    Hi @Angry009,

    Adobe Creative Cloud applications come with a 7-day free trial, which automatically converts into a paid plan if not cancelled within the trial period. Based on your account details, your Adobe Acrobat Pro subscription has been active for over a month, which is why you’re seeing the charges.

    As @Peru Bob suggested, you can cancel your plan by following the steps in this guide:
    Cancel your Adobe subscription

    Please note that since this is an annual plan, there may be an early termination fee if you cancel before the end of the billing term. You can learn more here:
    Adobe subscription terms

    Let us know if you have any questions.

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 8, 2026

    Hi @Angry009,

    Adobe Creative Cloud applications come with a 7-day free trial, which automatically converts into a paid plan if not cancelled within the trial period. Based on your account details, your Adobe Acrobat Pro subscription has been active for over a month, which is why you’re seeing the charges.

    As @Peru Bob suggested, you can cancel your plan by following the steps in this guide:
    Cancel your Adobe subscription

    Please note that since this is an annual plan, there may be an early termination fee if you cancel before the end of the billing term. You can learn more here:
    Adobe subscription terms

    Let us know if you have any questions.

    ^Shivangi

    ^Shivangi
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 6, 2026

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Angry009
    Angry009Author
    Participant
    June 6, 2026

    Why would you need my payment information when I have no valid subscription with you. I am not using your service nor ever intend to. I hate this company and will report to the financial busman and report to my local mp. Return my money to the same account from which you took it unlawfully. I signed up for a free trial. Cancelled within the hour and never used it again. You took money the first month. I complained you returned it and then 2 months later took money again. A bunch of thieves.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 6, 2026

    Did you properly cancel and receive an email confirmation of the cancellation?
    Check your account:
    https://account.adobe.com/

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