Why am I unable to use Firefly? I want a refund.

Thank you for posting, ​@Tranquil_solution6a04.

Thanks for sharing your experience, and thank you for being an Adobe customer. I can understand your frustration if Firefly is not delivering the results you expected and you feel the service is not providing the value you paid for.

I also want to acknowledge the troubleshooting suggestions provided by ​@Oh.N8. The questions and testing steps shared may help determine whether the issue is related to the browser, generation settings, or a service-specific problem.

If you no longer wish to continue with the subscription, you can cancel it from your Adobe account:

https://account.adobe.com/plans

Because your Firefly Pro Plus subscription started on May 20, it may also be helpful to review Adobe's subscription terms, including refund eligibility and any applicable cancellation fees:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If you decide to continue troubleshooting, please let us know the specific error message you are receiving and which Firefly video model you are using. That may help the community better understand what is happening.

We look forward to your update, ​@Tranquil_solution6a04.

Hey ​@Tranquil_solution6a04 

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Creative Cloud app

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Depois que foi retirado a IA Sora , este sistema se tornou inviável, vou no procon isso é uma fraude