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Participating Frequently
September 10, 2026
Answered

Why am I was charged twice? I selected the photographer plan (1tb), it was 7 days free period, and in the end today I was charged $115 and $126.66. in my transaction history on adobe profile I have both these transactions with equal transaction id.

  • September 10, 2026
  • 12 replies
  • 64 views

Help please 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@positive_Beekeeperbdee.

     

    I appreciate your interest in our services, and I apologize for any confusion during the sign-up process.

     

    I can confirm that you currently have both a Creative Cloud Photography plan and a Photoshop plan, both of which were started on September 10.

     

    If you only intended to purchase one of these plans, you'll want to cancel the subscription you don't need. Since the purchase was very recent, the refund will be processed automatically when the cancellation is completed.

     

    You can review and manage your plans here:

    https://account.adobe.com/plans

     

    For step-by-step instructions on canceling a plan, see:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Before canceling, make sure you keep the subscription that best fits your needs, since the Photography plan already includes Photoshop, Lightroom, and other photography-focused benefits.

     

    If you have any questions about which plan to keep, please let us know, ​@positive_Beekeeperbdee.

    12 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 11, 2026

    Thank you for posting, ​@positive_Beekeeperbdee.

     

    I appreciate your interest in our services, and I apologize for any confusion during the sign-up process.

     

    I can confirm that you currently have both a Creative Cloud Photography plan and a Photoshop plan, both of which were started on September 10.

     

    If you only intended to purchase one of these plans, you'll want to cancel the subscription you don't need. Since the purchase was very recent, the refund will be processed automatically when the cancellation is completed.

     

    You can review and manage your plans here:

    https://account.adobe.com/plans

     

    For step-by-step instructions on canceling a plan, see:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Before canceling, make sure you keep the subscription that best fits your needs, since the Photography plan already includes Photoshop, Lightroom, and other photography-focused benefits.

     

    If you have any questions about which plan to keep, please let us know, ​@positive_Beekeeperbdee.

    Participating Frequently
    September 11, 2026

    I want to keep access to photoshop and generative Ai tokens. So should I cancel the "Photoshop" plan ($126.66) and leave "CreativeCloud for photographers" plan? ($115.06)

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 11, 2026

    Thanks for your question, ​@positive_Beekeeperbdee.

     

    You are not receiving any added value by having a separate subscription for Photoshop.

    kglad
    Community Expert
    Community Expert
    September 10, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see if there’s more than one account being charged and check that/those account/s,  https://account.adobe.com 

    Participating Frequently
    September 11, 2026

    Looks like I was charged separately for Photoshop and for Creative cloud 1tb. But that was not specified in payment window. How can I understand what is my expected payments? How much and when.

    Participating Frequently
    September 10, 2026

    See the attachments