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Christine25521222tnfe
Participating Frequently
August 4, 2022
Question

Why are the Adobe contact options "phone" and "chat" greyed out? Only "forums" has a link.

  • August 4, 2022
  • 2 replies
  • 261 views

I want to discuss my purchased plan directly with Adobe themselves rather than through the forum, but the only "contact us" option that seems to work is "forums".  Why doesn't "chat" work?

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 4, 2022

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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    Christine25521222tnfeAuthor
    Participating Frequently
    August 4, 2022

    My default Chrome settings allow scripts and pop-ups but no ads.  Bit concerned that I have to have ads on to make Adobe chat work.  I then selected the link and first thing I got was this

     

    I assume I should select the UK site so I selected it.   Then I got this:

     

    No sign of a chat option.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 8, 2022

     

    @Christine25521222tnfe wrote:

    No sign of a chat option.

     


    When your browser blocks the Chat window, try these tips:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send tweet to @AdobeCare.

    ~ Jane

     

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    Christine25521222tnfeAuthor
    Participating Frequently
    August 4, 2022

    This is the specific page I had in mind:  https://helpx.adobe.com/uk/contact/what-contact-options.html

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