Thank you for posting to this public discussion forum, @Soniapers.
I am sorry for any confusion you have encountered with managing your ongoing discounted commitment to Adobe, @Soniapers.
I see that you were able to contact us. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates or have questions about your active support case ADB-44949240-Y3L6.
For future viewers of this discussion, please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html for information on how to submit your proof of eligibility to maintain a discounted rate as suggested by @John T Smith.